The Financial Adviser is responsible for the delivery of personal advice to the Company members which is aligned with the Company’s strategy and key business outcomes.

Key responsibilities:

• Provision of personal financial advice to members of Mine Superannuation Fund (face-to-face; video conference and telephone advice)
• Completion of Financial Adviser Standards and Ethics Authority (FASEA) guidelines as per their required timeframes (currently 01 January 2024)
• Provide comprehensive advice to members comprising of multiple complex strategies
• Identify and communicate to members additional areas where the Company can provide advice
• Ensure effective communication (both verbal and written) with members to develop strong client relationships
• Comply with Mine Superannuation Fund, regulatory, and licensing requirements in delivery of advice
• Produce work which complies with RG175 best interest duty and meets compliance requirements, contains accurate information and service standards
• Assist with the preparation and delivery of ongoing member advice communication and education, including current and accurate seminars and workshops
• Use all approved financial planning tools available to prepare clear and concise Statements of Advice to members
• Record accurate file notes in a timely manner and maintain client files in accordance with business processes
• Work with Advice Service team to enable the preparation of advice that meets licensing compliance requirements
• Ensure all advice documents are accurate prior to presentation to the member
• Respond to day-to-day general superannuation or advice related queries from members either by telephone, video conference or face to face
• Satisfy requirements of the annual training plan and maintain CPD register
• Research and maintain technical knowledge of products and trends in financial planning, investment markets, industry and legislative changes to allow for the provision of complex superannuation and non-superannuation advice, including:
  • Structures such as companies, trusts, superannuation funds etc
  • Cashflow management and budgeting
  • Debt advice
  • Superannuation – including self-managed super funds
  • Wealth creation strategies
  • Defined Benefit superannuation analysis
  • Retirement income streams
  • Social Security analysis
  • Tax minimisation strategies
  • Redundancy planning
  • Risk Insurance
  • Estate planning
  • Other identified products.
• Support other teams within the Company with customer follow-up
• Actively promote brand awareness and customer value proposition internally and externally
• Communicate and collaborate with internal and external stakeholders on key deliverables
• Provide support to your peers to help others strengthen their specific knowledge or skills
• Take action to improve existing practices and processes, by identifying improvement opportunities, generating ideas and implementing solutions
• Build and maintain relationships with the wider business, sharing best practice and identifying ways to improve member experience
• Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures, including appropriate review of materials 
• Keep abreast of best practices, new technologies, industry knowledge and trends; make recommendations and oversee incorporation as appropriate
• Understand the wider business strategic plan and direction and is able to articulate how customer management contributes to the delivery of strategic initiatives