For over 80 years, we’ve been a trusted partner in the industries we serve - supporting the communities and workplaces of our members through a boots-on-the-ground approach.
The Manager, Employer Experience is a strategic leadership role responsible for shaping and executing the Fund’s employer and stakeholder engagement strategy.
Job Description
The Manager, Employer Experience role drives sustainable growth through the development of a compelling employer experience proposition, effective use of digital channels, data-driven insights, and cross-functional project delivery. The role leads initiatives that enhance employer engagement, scale service delivery, and ensures alignment with compliance, operational, and digital transformation goals.
Strategic Development of the Employer Experience Proposition
Co-develop and continuously refine the employer experience strategy in partnership with the Executive Manager, Employer Experience
Design initiatives that:
Drive growth through employer and stakeholder channels
Enhance advocacy and retention within existing relationships
Extend reach beyond the Key Employer Relationships (KER) team
Leverage data, insights, and digital tools to inform and personalise engagement
Digital Channel and Data Enablement
Lead the integration and optimisation of digital channels (e.g., portals, email, webinars) to enhance employer engagement
Collaborate with digital and marketing teams to ensure consistent messaging and user experience across platforms
Act as a data lead for the employer experience function:
Define data requirements and reporting needs
Translate insights into actionable strategies
Ensure data integrity and compliance with privacy standards
Program and Project Leadership
Lead or support cross-functional projects aligned to the employer experience roadmap:
Define project scope, objectives, and success metrics
Manage timelines, resources, and stakeholder engagement
Monitor progress, resolve issues, and report on outcomes
Ensure alignment with broader business transformation and digital initiatives
Risk, Compliance, and Operational Excellence
Ensure all initiatives meet legislative, regulatory, and internal policy requirements
Monitor operational performance and manage risks within defined appetite
Champion a culture of continuous improvement, innovation, and accountability
Desired Skills and Experience
Desired skills and experience:
Bachelor’s degree in business, marketing, or a related field (desirable), or equivalent industry experience
Strong data literacy and experience with data analytics and enrichment
Demonstrated digital capability, including website development and digital channel management
Proven commercial acumen and rational, strategic thinking
Experience in writing business plans and supporting commercial initiatives
Excellent relationship management and stakeholder engagement skills
Exceptional written and verbal communication abilities
Strong analytical and problem-solving skills
Results-oriented mindset with a focus on continuous improvement and innovation
Ability to work effectively in cross-functional teams, demonstrating both formal and informal leadership
Proven experience in a similar role, ideally within a commercial environment
Experience with B2B engagement
Demonstrated project management experience, including planning, execution, and reporting
We look forward to your application.
** SUBMISSIONS CLOSE COB FRIDAY 4 JULY 2025
For more information about Team Super, please visit our website: www.teamsuper.com
