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Manager, Employer Experience

05/06/2025
04/07/2025
Permanent - Full Time
Melbourne
Banking and Financial Services

For over 80 years, we’ve been a trusted partner in the industries we serve - supporting the communities and workplaces of our members through a boots-on-the-ground approach.

The Manager, Employer Experience is a strategic leadership role responsible for shaping and executing the Fund’s employer and stakeholder engagement strategy.

Job Description

The Manager, Employer Experience role drives sustainable growth through the development of a compelling employer experience proposition, effective use of digital channels, data-driven insights, and cross-functional project delivery. The role leads initiatives that enhance employer engagement, scale service delivery, and ensures alignment with compliance, operational, and digital transformation goals.

Strategic Development of the Employer Experience Proposition

  • Co-develop and continuously refine the employer experience strategy in partnership with the Executive Manager, Employer Experience
  • Design initiatives that:
    • Drive growth through employer and stakeholder channels
    • Enhance advocacy and retention within existing relationships
    • Extend reach beyond the Key Employer Relationships (KER) team
    • Leverage data, insights, and digital tools to inform and personalise engagement

Digital Channel and Data Enablement

  • Lead the integration and optimisation of digital channels (e.g., portals, email, webinars) to enhance employer engagement
  • Collaborate with digital and marketing teams to ensure consistent messaging and user experience across platforms
  • Act as a data lead for the employer experience function:
    • Define data requirements and reporting needs
    • Translate insights into actionable strategies
    • Ensure data integrity and compliance with privacy standards

Program and Project Leadership

  • Lead or support cross-functional projects aligned to the employer experience roadmap:
    • Define project scope, objectives, and success metrics
    • Manage timelines, resources, and stakeholder engagement
    • Monitor progress, resolve issues, and report on outcomes
  • Ensure alignment with broader business transformation and digital initiatives

Risk, Compliance, and Operational Excellence

  • Ensure all initiatives meet legislative, regulatory, and internal policy requirements
  • Monitor operational performance and manage risks within defined appetite
  • Champion a culture of continuous improvement, innovation, and accountability

Desired Skills and Experience

Desired skills and experience:

  • Bachelor’s degree in business, marketing, or a related field (desirable), or equivalent industry experience
  • Strong data literacy and experience with data analytics and enrichment
  • Demonstrated digital capability, including website development and digital channel management
  • Proven commercial acumen and rational, strategic thinking
  • Experience in writing business plans and supporting commercial initiatives
  • Excellent relationship management and stakeholder engagement skills
  • Exceptional written and verbal communication abilities
  • Strong analytical and problem-solving skills
  • Results-oriented mindset with a focus on continuous improvement and innovation
  • Ability to work effectively in cross-functional teams, demonstrating both formal and informal leadership
  • Proven experience in a similar role, ideally within a commercial environment
  • Experience with B2B engagement
  • Demonstrated project management experience, including planning, execution, and reporting
     

We look forward to your application.

** SUBMISSIONS CLOSE COB FRIDAY 4 JULY 2025

For more information about Team Super, please visit our website: www.teamsuper.com